Gbajer Privacy Policy — Your Information Is Safe

Gbajer is a trusted online gaming platform offering entertaining gaming experiences for players in Bangladesh. We understand that sharing personal information on an online platform can be a concern for many users. This privacy policy was created to address exactly that concern.

This Policy applies to the gbajer.win website, mobile app, and all our digital services. It takes effect the moment you access our platform, register an account, or use any of our services.

Gbajer collects two types of information — what you provide directly and what is collected automatically while you use the platform.

Directly Provided Information:

• Full name and date of birth (for age verification)
• Mobile Number & Email Address
• Password (stored in hashed and encrypted form)
• Identity Verification Documents (NID / Passport)
• Payment method details (bKash/Nagad number)
• Information provided when contacting support

Automatically Collected Information:

• Device type, operating system, and browser version
• IP Address & Approximate Location
• Login Time & Session Information
• Information from Cookies & Similar Tracking Technologies
• Game History & Transaction Records

Gbajer collects information through various methods, always transparently and with your consent. The main collection methods are described below:

• Registration Form: You provide information directly when creating an account.
• KYC Verification Process: Upload documents for identity verification before processing a withdrawal.
• Transaction Records: Every deposit and withdrawal is automatically logged.
• Cookies & Sessions: Information is collected through cookies while you browse the website.
• Support Contact: Information provided during live chat or email correspondence.
• Device Information: Device metadata is collected automatically from the app or browser.

Gbajer uses your information only for the purposes listed below. Your data will not be used for any other purpose without your consent.

• Account Management: To ensure secure registration, login, and account safety.
• Payment Processing: To process deposits and pay out withdrawals.
• Age Verification: To verify that users are 18+, which is our ethical responsibility.
• Fraud Prevention: To detect multiple accounts and suspicious transactions.
• Customer Support: To resolve your issues and provide support.
• Promotional Communications: To send you offers and updates, with your consent.
• Legal Obligations: To meet regulatory compliance requirements.
• Service Improvement: Used for analytics to improve your platform experience.

Gbajer never sells your personal information to third parties. However, limited data may be shared in certain specific circumstances:

• Payment Processor: Necessary information is shared with payment gateways such as bKash/Nagad to process deposits and withdrawals.
• KYC Partner: Documents may be shared with authorized verification agencies for identity verification.
• Legal Obligations: gbajer is required to disclose information upon receipt of a valid government or court order.
• Anti-Fraud Organizations: Limited information may be shared with industry bodies to help prevent online fraud.

Gbajer uses cookies and similar technologies to enhance your browsing experience and maintain platform security. Cookies are small text files stored in your browser.

Types of cookies gbajer uses:

• Essential Cookies: Essential for maintaining login sessions and ensuring core site functionality.
• Performance Cookies: Used to analyze page load speed and platform performance.
• Functional Cookies: Helps remember your preferences, such as your selected language.
• Security Cookies: Used to detect fraud and bot activity.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain parts of the site.

Gbajer uses industry-leading technology and practices to protect your data. Our security framework is multi-layered — we never rely on a single measure alone.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption. A padlock icon in your browser's URL bar confirms the connection is secure.
• Password Hashing: Your password is never stored in plain text. It is stored in hashed form using the bcrypt algorithm.
• Two-Factor Authentication (2FA): OTP-based two-factor authentication is available for added security.
• Firewall & DDoS Protection: Our servers are protected by enterprise-grade firewalls and DDoS mitigation systems.
• Regular Security Audits: Third-party security experts conduct regular audits of our systems.
• Access Control: gbajer staff can only access specific data when required for their work. Not everyone has access to the full database.

Gbajer does not store your data indefinitely. A specific retention period is defined for each type of information.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

Gbajer believes you should have full control over your own data. To that end, we uphold the following rights:

• Right to Access Your Information: You may request a copy of the information we hold about you at any time.
• Right to Rectification: If your information is incorrect or incomplete, you may request a correction.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: You may object to your information being used for specific purposes.
• Right to Data Portability: You may request a copy of your information in a machine-readable format.
• Right to Withdraw Consent: Any consent given may be withdrawn at any time.

Gbajer strictly does not provide services to anyone under the age of 18. Our platform is intended exclusively for adults.

• Date of birth is verified at the time of registration.
• Age verification is confirmed as part of the KYC process.
• We do not knowingly collect personal information from anyone under the age of 18.
• Any such account, once identified, is immediately suspended and the associated data is deleted.

Gbajer may update this privacy policy from time to time. Changes may be prompted by updates to applicable laws, new technologies, or an expansion of our services.

• Registered users will be notified of any significant changes via email or an in-platform notification.
• The revised Policy will take effect from the date it is published.
• Continued use of our services after any changes have been made will be considered acceptance of the updated Policy.
• We recommend reviewing this page on a regular basis.

If you have any questions, requests, or concerns about this Privacy Policy, please get in touch with us. We take your privacy seriously and will do our best to respond promptly.

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the website
• Response Time: Typically within 1–48 hours

For more information, visit our FAQ Page or you can view Terms & Conditions to read.